SOP Catalog

ID	NAME
MT-CS-001	Account Creation and CSM Assignment
MT-CS-002	Onboarding for Learning, Compliance and Credentialing Software Accounts
MT-CS-003-1	Learning Training
MT-CS-003-2	Compliance Training
MT-CS-003-3	Credentialing Software Training
MT-CS-003-4	Adoption
MT-CS-004	Retention & Upsell
MT-CS-005	Escalations
MT-CS-006	References
MT-CS-007	SMB Accounts
MT-CS-008	SOP Certification Process
MT-CS-011	Account Transition to a New CSM
MT-CS-012	Customer Offboarding
MT-CS-013	Document Upload
MT-CS-014	Communication Tracking
MT-CS-015	Hybrid Accounts
MT-CS-016	Out of Office Hand-off
MT-CS-017	Franchise Accounts
MT-CS-018	SSO and HRIS Integrations