How to create a Case for COURSES (request a custom course to be created):
Support specialists are to follow the next procedure when it comes to creating a request to the Course department
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for both Bugs or Custom Tasks:
You will have to select the (COUR) project and the type of issue should be "Task" or "Bug" (depending of the request you want to create):
You need to fill all the required fields. On summary you will have to
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provide a brief title to identify the course and the issue that the user is encountering.On component you will find a list of several issues the users might encounter while working with the course. We need to identify the issue and indicate what type of issue it is in order to provide the best and most accurate solution to the users:
In description you need to make the request.
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