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After indicating the "Company" it is very important to attach the proper documentation sent by the customer, link the original case to yours and assign this case to Michael Mazerik as he will be selecting the COUR staff member that will be working on your custom course request:
And last but not least, it is of high importance to add the COURSE ID as it will ease the work for our Course department when trying to work on your request. Please indicate like in the following image:
